Common trouble shooting tips

If you smell melting or burning plastic, or see sparks or fire, UNPLUG the amplifier from the wall and contact customer service.

Vibration Lounge/Mat/Pads/Vest

description
Symptom
Solution
There is no vibration at all.
  • Is the DVD/CD player playing a song?
  • Check all connections to ensure all cables are firmly attached. Refer to the instruction manual to know what types of cables and how they should be connected.
  • Make sure the supplied amplifier is turned on and the volume knob is not set to "0". For testing purposes, turn the volume knob to half-way.
    • There is a burning or melting plastic smell coming from the mat.
  • Unplug the amplifier from the wall.
  • Check all cables for any melting or shorting.
  • Contact Nexneuro customer service.
    • There is little vibration coming through the mat.
  • Make sure the volume on the Amplifier is turned up. (this is not the same as the volume on the DVD/CD player.)
  • If you are using headphones with volume control, make sure you are plugged into the Fiio E3 headphone amplifier.

    • Amplifier

    description
    Symptom
    Solution
    The amplifier shows a blue light then suddenly switches to a red light.
    If this is happening during a session it could be a number of things:
  • Ensure the amplifier is getting proper air flow and not over heating.
  • Check all wire connections. If metal connectors are touching the amplifier will shut off.
    • If this happens immediately after you turn the amplifier on:
  • Check all wire connections. If metal connectors are touching the amplifier will shut off.
  • It is possible that a fuse inside the amplifier has blown. Refer to the owners manual for instructions on changing the fuse.

    • Headphones

    description
    Symptom
    Solution
    There is no sound in the headphones
  • If you are using the Fiio headphone amplifier, the AAA battery might need to be replaced if the red indicator battery is not on.
  • If the headphones have volume control built in, make sure the volume is turned up
  • Make sure all connections are tight and secure.
  • Make sure the volume on the DVD/CD player is turned up. (this is not the same as the Amp volume)
    • If you have any other questions or concerns, please send us a new support ticket.